Terms & Conditions

Welcome to bluFin360, a digital payment platform operated by bluFin360 Vault Private Limited (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of solutions provided by bluFin360. By using our services, you agree to comply with these Terms. If you do not agree, please do not use our platform.

1. Scope of Services

• Virtual Accounts & Banking Infrastructure:
  

  Enable SMEs to open and manage virtual accounts for streamlined collections, automated reconciliation, and transaction tracking via a robust digital banking platform.

• Account Aggregator Integration:
  

  Provide a unified financial view by aggregating data from multiple bank accounts, facilitating informed decision-making and credit assessments.

• Taxation & Compliance Automation:
  

  Offer automated calculation, tracking, and filing of taxes, ensuring adherence to statutory requirements including TDS, advance tax, and income tax filings.

• GST Filing & Reconciliation:
  

  Deliver end-to-end GST management, including invoice data processing, return filing (GSTR-1, 3B), and mismatch reconciliation to reduce compliance risk.

• Pay-in & Payout Management:
  

  Support seamless collection (pay-ins) via multiple modes (UPI, bank transfer, cards) and automated, rule-based payouts to vendors, employees, and partners.

• SME-Centric Financial Tools:
  

  Equip businesses with dashboards, alerts, analytics, and downloadable reports to enhance financial visibility, working capital planning, and cash flow optimization.

2. Eligibility Criteria

For Businesses (Merchants):

• Must be a registered business entity (Proprietorship, LLP, Pvt. Ltd., Public Ltd., MSME).
• Must complete merchant KYC verification (GST, PAN, Aadhaar, Business Registration).
• Must comply with RBI, NPCI, and other financial regulatory guidelines.
• Must not engage in restricted or prohibited activities (gambling, adult content, illegal financial transactions, etc.).

For Individual Users:

• Must be 18 years or older with a valid bank account and UPI ID.
• Must provide accurate and up-to-date KYC information.
• Must not engage in fraudulent transactions or unauthorized payment activities.

bluFin360 Vault Pvt Ltd reserves the right to suspend or terminate accounts that do not meet eligibility criteria or violate regulations.

3. Merchant Responsibilities & Payment Processing Rules

3.1 General Responsibilities

By using bluFin360, merchants agree to:

• Provide accurate business information and maintain compliance with local laws.
• Display clear refund and cancellation policies on their website or app.
• Ensure secure API integration and payment handling.
• Not process fraudulent, unauthorized, or suspicious transactions.

3.2 Payment Processing & Settlement

• Transactions are processed via banking partners and follow standard settlement timelines (T+1 or T+2 banking days).
• bluFin360 reserves the right to withhold or delay settlements for risk assessment, fraud checks, or regulatory compliance.
• Merchants must respond to chargeback or dispute requests within the required timeframe.

3.3 Chargebacks & Disputes

• Customers can initiate chargebacks via their issuing bank for disputed transactions.
• Merchants must provide supporting documentation for resolving disputes.
• Excessive chargebacks may lead to temporary suspension or termination of services.

4. Dispute Resolution

• Merchant & Customer Disputes – Merchants are responsible for resolving disputes with customers.
• Merchant & bluFin360 Disputes – Any disagreements must be reported within 7 business days to our grievance redressal team.
• Customer & bluFin360 Disputes – Customers may contact our customer support team or escalate unresolved complaints to the RBI Ombudsman.

Grievance Officer Contact: info@blufin360.com | +91 7795510723

5. bluFin360’s Liability & Service Commitments

5.1 Service Commitment

• 99.9% Uptime for payment processing and financial services.
• Secure transactions with end-to-end encryption and PCI-DSS compliance.
• Fraud prevention measures to protect merchants and customers.

5.2 Limitations of Liability

• bluFin360 is not responsible for losses due to banking failures, NPCI downtime, cyberattacks, or unauthorized access caused by user negligence.
• bluFin360’s maximum liability in any claim will be limited to:
• The transaction processing fee collected for the disputed transaction, OR
• INR 5,000 per incident, whichever is lower.
• Not liable for business losses, revenue drops, or reputational damages due to payment failures or delays.

6. Suspension & Termination of Services

bluFin360 reserves the right to suspend or terminate accounts that:

• Engage in fraud, money laundering, or high-risk activities.
• Violate RBI, NPCI, or financial compliance guidelines.
• Exceed chargeback or refund thresholds.
• Misuse bluFin360’s platform for unauthorized transactions.

Merchants may request account termination by providing 30 days’ notice and clearing any pending dues.

7. Regulatory Compliance

BluFin360 complies with the following RBI & NPCI regulations:

• RBI Payment Aggregator & Gateway Guidelines (2020)
• NPCI UPI Guidelines for Payment Service Providers.
• PCI-DSS Compliance for Card Transactions.
• RBI Data Localization Mandate (2018) for payment data storage.

By using bluFin360, you agree to adhere to all relevant regulatory requirements.

8. Governing Law & Jurisdiction

These Terms are governed by Indian laws.

9. Amendments & Updates

bluFin360 Vault Pvt Ltd reserves the right to modify these Terms & Conditions at any time. Continued use of bluFin360’s services after updates implies acceptance of the revised terms.